Terms of Service

By using whiteesim.org and purchasing our eSIM services, you agree to the following terms. Please read them carefully before placing an order.

1. Service Description

White eSIM provides real, non-VoIP, carrier-backed virtual phone numbers for the United States (+1) and the United Kingdom (+44), delivered digitally via eSIM technology. Our numbers support OTP verification, incoming/outgoing calls, and SMS depending on the plan selected.

2. Plans and Pricing

We offer two plans:

• Starter ($12/month) — 1 virtual number, unlimited incoming SMS, OTPs, and voice calls. No outgoing calls or SMS.
• Professional ($20/month) — 1 virtual number, unlimited incoming SMS, OTPs, and voice calls, plus 100 outgoing call minutes and 500 outgoing SMS per month. Includes voicemail, call forwarding, and priority support.

Prices are in US dollars. Plans renew monthly. We reserve the right to adjust pricing with 30 days' notice.

3. No Refund Policy

We encourage you to review our Compatibility Checker and contact us on WhatsApp before purchasing if you have any questions about whether our service meets your needs.

4. Acceptable Use

Our numbers are provided for personal and legitimate business use only. You agree not to use our services for:

• Spam, fraud, or any illegal activity
• Mass account creation or platform abuse
• Harassment, threats, or impersonation
• Any activity that violates the laws of the United States, United Kingdom, or your jurisdiction

We reserve the right to terminate service without refund if we determine that our numbers are being used for prohibited activities.

5. eSIM Delivery and Activation

After payment confirmation, your eSIM QR code will be delivered via WhatsApp — typically within 30 minutes to 1 hour during business hours (9 AM – 9 PM IST, Monday–Sunday). Delivery times may vary based on carrier processing.

6. eSIM Restrictions

• Each eSIM is non-transferable and linked to the device it is activated on.
• Numbers are dedicated to you for the duration of your active subscription.
• If your subscription lapses, your number may be released and cannot be guaranteed for reassignment.

7. KYC Verification

Some number types may require KYC (Know Your Customer) verification. If you choose the KYC path, you agree to provide a valid government-issued ID, selfie, and proof of address. These documents are stored securely and handled according to our Privacy Policy.

8. Payment

We accept cryptocurrency payments: USDT (TRC-20) and USDC (BEP-20). You are responsible for ensuring the correct network is used when sending funds. Funds sent on the wrong network cannot be recovered and White eSIM is not liable for such losses.

9. Service Availability

While we strive for 99.8% uptime and reliable OTP delivery, we do not guarantee uninterrupted service. Carrier-level issues, platform policy changes, or force majeure events may temporarily affect service availability. We are not liable for indirect damages resulting from service interruptions.

10. Limitation of Liability

White eSIM provides virtual numbers on an "as is" basis. Our total liability for any claim arising from the use of our services is limited to the amount paid by you in the current billing period. We are not liable for any indirect, incidental, or consequential damages.

11. Modifications

We may update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our services after modifications constitutes acceptance of the revised terms.

12. Governing Law

These terms are governed by and construed in accordance with the laws of the State of Delaware, United States. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Delaware.

13. Contact

For questions about these terms, contact us:

• WhatsApp: +91 85838 26981
• Address: 8 The Green, Suite A, Dover, DE 19901, United States